The power held by airline ticket agents

Kathryn Vercillo

By Kathryn Vercillo   

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Tickets

Stay on their good side, or you may find yourself:

  • Getting additional security screening. Some ticket agents can highlight certain tickets for secondary security screening. This means you go through one-on-one screening with a security guard. This is rare, but apparently it happens.
  • Paying higher fees, Often, if your bag is a little heavier or larger than it should be, a ticket agent will let it slide. Annoy her and she’s going to enforce those fees.
  • Looking for your luggage. The ticket agent tags your bag with the information about where you’re going. A mistagged bag can get lost in transit.
  • Missing your flight. Airline ticket agents can delay you at their line.
  • Losing your chosen seats. On most airlines these days, you can choose your seats. However, the ticket agent can change your seat at his/her discretion. If you don’t want a seat in the evacuation lane or next to the airplane bathroom, you might not want to annoy your agent.

More here.

(Photo via flickr cc

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